One of the most important things to consider when buying a laser is technical support. With any purchase you make, you want to know that the product you’re investing in is backed by fast and reliable service in the event of a malfunction or sudden issue.
This especially applies to laser tattoo removal, laser hair removal, or any aesthetic laser service that boasts fast treatment sessions and little to no patient downtime. Without a functioning laser, your entire business is set back, potentially for long periods of time or until you are able to have it repaired by your laser manufacturer. On the off chance that your laser system is in need of maintenance, you want to ensure that you have a team of experts that you can rely on at any time to get you the help you need.
Astanza Laser prides itself on having the fastest, most knowledgeable service team in the industry. Our laser engineers go above and beyond to help our customers with technical and clinical issues, both nationally and internationally. The best part – they are in-house Astanza engineers, not an outsourced service.
Fast, In-House Support
When researching which manufacturer to purchase your laser from, a question you should always ask is, “can you fix my laser in the event of a technical issue?”
If they cannot confidently answer that they have a reliable service team readily available to help you, it’s safe to say you should find yourself a different provider. Surprisingly enough, not all laser manufacturers have technicians on staff. In fact, some companies outsource their service through the use of third-party technician companies or contract workers. This can lead to miscommunication, extended downtime, treatment cancellations, and, ultimately, lost business.
Astanza’s technical service team is 100% dedicated to providing ‘round the clock support, 24 hours a day. Taking care of clients from New Zealand to New York, our full-time engineers are extremely knowledgeable in the operation and repair of Q-switched laser systems and are accessible over phone, via email, and, of course, travel. In addition, to curb the need for emerging repairs, preventative maintenance is something we take very seriously at Astanza.
3-Business Day Service Guarantee
In addition to the most knowledgeable service team, Astanza also offers a 3-business day service guarantee as part of The Astanza Experience. This guarantee is our promise to resolve any laser issues and have your system in working condition within 3 business days after a service request is made.
In addition to Astanza’s 3-Business Day Service Guarantee, all Astanza lasers come with affordable extended warranties (VIP plans) that include regular preventative maintenance visits to ensure all systems are in the best working condition.
At Astanza, we define our success through the success and satisfaction of our clients. From 24-hour telephone support to on-site installation, training, and troubleshooting, our fast and reliable service is second to none.
Astanza recruits the most knowledgeable and friendly service staff to ensure our clients receive the best support in this thriving business. If you’re interested in learning more about our state-of-the-art systems and cutting-edge service, give us a call at (800) 364-9010.
